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If you have a problem with your iPod, in all cases,
download and install the latest iPod updater and help guide. If you cannot
cure the problem with these, your options depend on whether the iPod is
still covered by the Apple Limited Warranty /
AppleCare or not. |
 |
Apple Limited Warranty or
AppleCare
Products
| Bring the iPod along to our workshop |
OR |
Post it to us in a secure package |
| Proof of purchase in most
instances NOT required, we check on line |
| In both instances, we will
check the iPod ourselves for hardware faults, and
arrange for a replacement. This will normally take 2 or 3 days. |
| We will then contact you to
collect it or arrange secure postage back |
| Postage back is £6.00 including vat payment
before posting |
|
Out of Warranty or no
AppleCare
Cover |
| |
| Bring the iPod along to our workshop
OR Post it to us
in a secure package |
| |
| We will test the iPod and determine if it
has a software or hardware fault |
| There is no charge for the diagnosis |
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